§ 1 Provisions

  • These Terms and Conditions are governed by these Terms and Conditions of Electronic Services in the domain of, which determines the terms and conditions of providing Electronic Services by the Seller through to the Customers.

  • A Customer is an entity that concludes a Service Agreement with the Seller, provided that they have full legal capacity or limited legal capacity in cases governed by generally applicable law or by being a legal person or an organisational unit.

  • Consumer is a customer who concludes an Agreement which is not directly related to his or her business or profession.

  • Seller: LUEWO sp. z o.o., with its registered office in Brzesko, (postal code: 32-800),13/54 Ogrodowa Street, registered in the Register of Entrepreneurs of the National Court Register under no. 0000435851, NIP 8691981311 and REGON 122679514, being the service provider, administrator and store owner.

  • Store is an online store run by the Seller in Polish through the website available on the Internet at url It provides Electronic Services to the Customers including Sales.

  • Electronic Service is a service provided by the Seller to the Customer, on the basis of an Agreement between the parties through the Store, within the framework of a structured remote contracting system without the physical presence of the parties at the same time.

  • Shopping Cart is a Store functionality that allows you to complete your orders. Adding a Product to the list of Products covered by an order is made by using the "Add to Cart" button located near the Product image on the website.

  • Sales is a service provided by the Seller to the Customer under simultaneous absence of the parties (remote service) by the transmission of data at the individual request of the Customer, transmitted and received by means of electronic processing equipment, including digital compression and data storage, which is received or transmitted via telecommunication network.

  • The agreement is an agreement to render an Electronic Service to the Customer.

  • Seller's Contact Details are data of the Seller, through which the Customer may contact him: LUEWO sp. Z o.o. based in Brzesko, 18 Starowiejska Street (postal code: 32-800), e-mail address:, phone no.: (014) 68 61 120.

  • Customer Contact Details are Customer Data through which the Seller may contact him, including address, e-mail address and telephone number.

  • Customer Account is the Customer's Order Management panel, available in the Store area, subject to the Registration and Logging-in.

  • Registration is the creation of a Customer's Account by using the Store registration form available on the website.

  • Product is an item presented in the Store by the Seller which is for sale.

  • Delivery is the delivery of the Products to the Customer at the destination designated by him, via Carrier.

  • Carrier is a carrier who performs Product Delivery in cooperation with the Seller.

  • External Payment System - it is the online payment system used by the Seller.

  • Working days are from Monday to Friday, not including public holidays.

§ 1 General conditions

  • Seller based on art. 8 sec. 1 point 1 of the Act of 18 July 2002 on the provision of services by electronic means lays down the Regulations available at the URL of the Store, in the following wording:

  • The Seller provides Electronic Services in accordance with the Regulations.

  • The information provided on the Store website does not constitute an offer within the meaning of the Civil Code, but only the invitation of Clients to submit bids for conclusion of the Sales Agreement.

  • All Electronic Services are provided through the Store's website 24 hours a day and 7 days a week.

§ 2 Terms of use and Registration

  • In order to use the Store, you must have a computer with Internet ,properly configured Internet browser, current or previous version: Microsoft Internet Explorer, Mozilla Firefox, Google Chrome, Firefox, Safari, or Opera, as well as active and Properly configured email account.

  • The use of the Store is available through its content.

  • Order management is done through the Customer's Account. Using a Customer Account is possible after it is created using the correct ID and password. You need to sign in with a password in order to use your Account.

  • Customer's Account is created through voluntary registration, consisting in completing and sending Registration Form, which is available online.

  • Registration form completion means filling out all mandatory and optional fields of the form using real, complete Customer data, and in particular Customer Contact Details.

  • Before sending the registration form, by ticking the appropriate field, the customer should declare that:

  • he expresses his will to enter into a Customer Account Agreement with the Seller.

  • agrees to the processing of his/her personal details given on the registration form in order to execute the Electronic Services by the Seller,

  • he has read the Terms and Conditions and accepts them.

  • Failure of the Customer to make a statement as set out in the above paragraph prevents the creation of a Customer Account and registration.

  • Before submitting the registration form, by ticking the appropriate field on the registration form, the Customer may voluntarily declare that he/she expresses his/her will to sign the Newsletter Service Agreement.

  • Submission of the registration form consists in sending it to the Seller through the Store, using the appropriate functionality, located in the area of the registration form.

§ 3 Free electronic services

  • The Seller provides the following free Electronic Services to the Customer:

  • contact form,

  • order form,

  • opinion on the Product,

  • Customer Account,

  • Newsletter.

  • The Agreement for for providing the contact form service is concluded for a fixed period of time when the contact form is used/or not by the Customer and it is terminated after the form was used/or not. The subject of this Agreement is to make contact form available online to send a message to the Seller.

  • The Agreement for providing the order form service is concluded for a fixed period of time when the order form is used and terminated at the time the order is placed or canceled by the Customer. The subject of this Agreement is to make the order form available on the Store website to send the order to the Seller.

  • The Product Feedback Agreement is concluded for a fixed period of time when you start using the Product Feedback Form and is terminated at the time Customer uses or discontinues the usage. The subject of this Agreement is to make Product Feedback Form available by placing such opinion about the Product. Within the service, the Customer can evaluate the product on a scale from 1 to 5 stars. The Agreement prohibits posting content of an unlawful nature, infringing the principles of morality, detrimental to the Seller's financial interests or the provisions of the Regulations, and takes into account the Seller's right to moderate the opinions provided in violation of the provisions of the Regulations.

  • Customer Account Service is concluded for an indefinite period of time when Customer's Account is registered. The subject of this Agreement is to make the Customer Order Management Panel available.

  • Newsletter Service Agreement is concluded for an unspecified period of time when the Customer receives a confirmation of the conclusion of the Newsletter by the Seller to the e-mail address. Service order is made by the Customer using the appropriate activation field of the Newsletter in the registration form or in another form made available by the Seller online. The subject of this Agreement is the service provided by the Seller to Customer by sending a message containing information about the Products or Electronic Services provided by the Seller to the Customer's email address.This Agreement is terminated at the time of unsubscribing by the Customer using the deactivation field in the Client's Account area or by the url link that is placed in each Newsletter.

  • Free Electronic Services Agreement may be terminated by the Customer or the Seller without giving any reason and at any time, using the Functionalities included in the Terms of Use or by e-mail sent to the Seller's Contact Details or Customer's Contact Details.

§ 4 Orders

  • Product orders can be submitted through the Store's website 7 days a week and 24 hours a day using the Cart feature. After completing a list of Product orders, within the Cart area, the customer goes through to complete the order.

  • In the event that the logged in Account Owner is the Customer, he goes to the next stage of placing the order as a Client logged in.

  • In case the Customer is not a registered Client Account holder, he chooses the method of placing an order by using the button:

  • "Create Account" using a Customer Account that will be registered. At this point, the customer registers the Client's Account and goes to the next step of placing the order..

  • "Log in" using your existing Customer Account. Then the Customer goes to the next stage of placing the order.

  • After choosing the way of placing the order, the Customer chooses:

  • how to Deliver Products, by selecting the appropriate Delivery option,

  • payment method, by choosing the right payment option,

  • to confirm Customer's Contact Details,

  • to confirm the delivery information, including the delivery address,

  • Placing an order is preceded by the receipt by the Customer by displaying information about the total price for the order plus taxes and related costs, in particular Delivery costs and Payments.

  • Placing an order can be made by using the "I confirm purchase" box in the Cart and is equivalent to placing the offer to enter into the Agreement for the Sale of Products included in the order.

  • The order placed may be changed by the Customer until the Seller has send the delivery information.

  • Such order modification may include cancellation, partial cancellation, extension of additional Products, change of delivery address.

  • The Seller will immediately notify the Customer of the impossibility of fulfilling the order, in the event of any circumstance causing such difficulties. This information is provided by telephone or electronically using the Customer Contact Data. Information may include the following modifications to the order:

  • cancellation in the part impossible to process, resulting in conversion of the value of the order,

  • To divide the Products to be Delivered on the part of which the Delivery is possible and the part to be Delivered at a later date which does not result in the conversion of the value of the order,

  • Order cancellation in whole, resulting in the cancellation of the order value.

  • Confirmation of order acceptance is made by sending the e-mail message to the e-mail address indicated in the Customer Contact Details. Confirmation of order acceptance is equal to the sales offer acceptance by the Seller.

§ 5 Sales

  • The Seller provides a service of selling Products to the Customer remotely through the Store.

  • The subject matter of the Sales Agreement includes the Seller's obligation to transfer the Product's property to the Customer and issue them, and the Customer's obligation to collect the Products and pay for them to the Seller.

  • The Seller reserves the right to conduct promotional campaigns consisting in reducing the price of the Product to a specified date or when the Product of the Promotion is depleted.

  • When entering into the Sales Agreement, the Seller agrees to provide the Customer with the Products without faults.

  • The Sales Agreement is concluded upon Customer's order confirmation by the Seller.

  • Product release shall take place immediately and usually within 1 working day.

  • Product delivery time may change if the order is changed by the Customer

  • Product release takes place:

  • if the Customer selects Delivery via Carrier, to the provided address.

  • in case of personal pick up by the Customer at 8:00-3:30 on Saturday at. 8:00-11:30,subject to prior notification by telephone

  • Product release is possible no sooner than upon payment.

  • The Seller confirms the release of the Products to the Carrier for Delivery, to the address provided by the Customer during the order submission, by sending an email to the Customer's email address.

  • The risk of accidental loss or damage is passed on to the Consumer at the time of delivery.

  • Delivered shipment should be examined by the Customer in the presence of the Carrier. In case of any damage, the Customer has the right to demand to draw up proper damage protocol.

§ 6 Payments

  • The value of the Sales payment is determined on the basis of the Product Price List, which is on the Seller's website at the time of the Product order. Prices quoted on the Store website at the given Product are gross prices in PLN and include VAT, but do not include delivery costs and selected form of payment.

  • Transaction costs and product delivery are borne by the Customer.

  • The total order price shown in the Cart before placing an order, and after selecting the method of Delivery and Payment, includes the price for the Products, along with tax claims and any related costs, in particular Deliveries and Transactions. The total price of the order is binding for the Seller and the Customer.

  • The Store offers the following payment methods for your Sales Services

  • cash payment in case of personal pickup

  • transfer to the bank account of the Store,

  • transfer using the External Payment System,

  • in cash on delivery by the Carrier

  • The payment deadline is for the release of the Product.

  • The bill or an invoice for the Sales Service is attached to the Products to be issued or sent by e-mail to the Customer's e-mail address, depending on Customer's requirements.

  • The user agrees to receive VAT invoices generated in an electronic form

  • Any repayment shall be made immediately, not later than within 14 days from the date of occurrence of the reason, in case of:

  • withdrawal from the Agreement by the Consumer,

  • the entire or a part of the order is canceled by the Customer before processing an order,

  • the Seller acknowledges the claim covered by the complaint in whole or in part, according to the applicable law.

  • Reimbursement is made using the same method of payment as used by the Customer in the original transaction, unless he agrees to another cost-free solution.

  • The Seller is not obliged to reimburse any additional costs incurred by the Customer if the Customer chooses to deliver the Product other than the cheapest delivery method offered by the Seller.

§ 7 Complaints and warranties

  • Complaints can be submitted in writing, by traditional letter to the address indicated in the Seller's Contact Details, using the form, which is attached to the Regulations in the area of the Store's website.

  • Claims should include problem description and Customer’s data.

  • In the content of the complaint, it is recommended to provide Customer Contact Information in the event of responding to a complaint and correspondence work.

  • In case a complaint relates to a Product, in order to handle a complaint by the Seller, the Customer shall provide or send the claimed goods to the Seller's address.

  • Complaints may be submitted under warranty for defects in Products covered by the Sales Agreement and other Electronic Services.

  • If the Product has a defect, Customer is entitled to having the product replaced or repaired. The Seller is obliged to replace the defective Product or to remove the defect within a reasonable time without undue inconvenience to the Customer.

  • The Seller may refuse to reimburse the Customer if bringing consumer goods into conformity with the Sales Agreement is impossible or unreasonably costly.

  • If the Customer is not a Consumer, the Seller may refuse to exchange the Product or repair it if the costs exceed the price of the Product.

  • If the Product has a defect, the Customer may ask for a price reduction or withdrawal from the Agreement unless the Seller promptly and without undue inconvenience to the Customer will replace the defective Product for the one that is free from defects.

  • Such restriction does not apply if the Product has already been replaced or repaired by the Seller, or the Seller has not fulfilled the obligation to exchange the Product for free from defects repair it. The Customer can not withdraw from the Agreement if the defect is negligible.

  • The Consumer may, instead of the Seller's proposed removal of a defect, request a replacement of the Product for defect-free goods demand to remove a physical defect instead of replacing the Product, unless it is impossible for the Product to conform to the Agreement in a manner chosen by the Customer or require excessive costs in comparison with the manner proposed by the Seller. When assessing the excessive costs, the value of the goods and significance of the identified defect and the inconvenience that would otherwise be exacerbated by the Consumer would be taken into account.

  • The reduced price set forth in paragraphs 9 and 10 above shall remain in such proportion to the price resulting from the Agreement for the value of the defective Product compared to the Product without fault.

  • The Consumer has the possibility of having recourse  to an out-of-court complaint and redress mechanism:

  • request for settlement of a dispute arising from the concluded Sales Agreement to the Court of Arbitration at the Chamber of Commerce

  • request for the conduct of a mediation procedure to reach an amicable agreement on the settlement of the dispute between the Consumer and the Seller to Voivodeship Inspectorate of the Trade Inspection.

  • request the help of the city or county ombudsman social organization, whose statutory tasks include consumer protection.

  • Products manufactured by the Seller are covered by the manufacturer's warranty.  The content of the warranty, its implementation, and the warranty statement are provided in Terms and Conditions document, which is available online.

  • Other Products than indicated in sec. 13, may be covered by the manufacturer's or distributor's warranty.

  • The Customer is entitled to file a complaint to the Guarantor using the warranty claims.

  • The Customer is entitled to all rights under statutory warranty for physical defects of the products irrespective of the warranty rights.

§ 8 Withdrawal from the Agreement

  • The Consumer may, without giving any reasons, waive, within 14 days of the Contract, the provision of the Electronic Service, including the Agreement of Sale, subject to the standards set out in the wording of the notice of termination of the Agreement, annexed to the Regulations available online.

  • The right to withdraw from the Electronic Agreement is not available to the Consumer with regard to the Sales Agreement:

  • if the Seller has performed the service with the explicit consent of the Consumer, who was informed prior to the commencement of the service that, upon Seller's performance, he will lose his right to withdraw from the Agreement,

  • An unstructured product, manufactured to the specifications of the Consumer or to meet his individual needs,

  • in case of Product which is liable to deteriorate or expire rapidly.

  • in case of Product Delivered in a sealed package which, when opened, can not be returned for health or hygiene purposes if the packaging has been opened after delivery;

  • in case of Products, which by their nature, are inseparably linked to other items;

  • in case of audio or visual recordings or computer programs delivered in sealed packaging if the packaging has been opened after delivery;

  • The consumer may withdraw from the Sales Agreement by submitting a statement of withdrawal to the Seller. The statement may be submitted on the form, which is an annex to the Regulations, available online.

  • In the event of receipt a declaration of withdrawal made electronically the Seller will promptly send a confirmation of receipt to the Customer.

  • Immediately, but no later than within 14 days of the date on which the Consumer has renounced the Sales Contract, he is obliged to return the Product to the Seller or transfer it to a person authorized by the Seller. To keep the deadline, it is enough to return the Product before expiry. This provision does not apply if the Seller has offered to collect the Product himself.

  • The Seller agrees to collect the Product at its own expense when, by its nature, it is not possible to return the Product in the usual way by post and at the same time the Product was Delivered to the Consumer to the place where he resided at the time of the conclusion of the Sales Agreement.

  • The Consumer is responsible for reducing the value of the Product resulting from its use beyond the necessary to determine the nature, features and functionality of the Product.

  • In  case of withdrawal from the Agreement, it shall considered as not concluded. If the Consumer has made a declaration of withdrawal from the Agreement before the Seller accepted his offer, the offer is not binding.

  • Information on the exercise of the right of withdrawal can be found in the notice of termination of the Agreement, annexed to the Regulations.

§ 9 Additional provisions

  • The images of the Products may slightly differ from the actual appearance, which does not affect their functionality or technical parameters.

  • As a standard, all products are sold with black construction and red covering.

  • The Seller may make Products in accordance with different than specified in § 9 (2) specifications, on Customer’s individual request, for an additional charge of 30% of the Product value.

  • All trademarks, graphic elements and images posted on the website for product demonstrations are the subject of copyright of their owners.

  • The store's Internet domain, logos, names and Regulations are the property of the copyright law  and  subject to legal protection.

  • The Customer acknowledges that it is forbidden to place any content for any purpose that is unlawful or prohibited.

  • The Seller makes reasonable efforts for better operation to ensure that the Store functions properly and to assist in solving technical problems related to its operation.

  • The Seller undertakes to protect the data contained in the Client Account from unauthorized access and use. The Client shall be responsible for making his username, password available to third parties.

  • Seller's liability towards non-Consumer Customers for Electronic Services is limited to the service value.

  • The Seller is not responsible for:

  • Interruptions in the proper functioning of the Store and inadequate performance of Electronic Services caused by force majeure,

  • Interruptions in the proper functioning of the Store and inadequate performance of Electronic Services for Non-Consumer Customers due to technical activities or cause on the part of the entities through which the Store provides Electronic Services,

  • lost profits in case of non-Consumers,

  • The consequences of using the access data to the Client's Account by third parties, of which they acquire knowledge by violating provisions of the Regulations by the Customer,

  • damaged caused by the violation of the provisions of Regulations by the Customer

§ 10 Final provisions

  • The Seller may collect information for storage on the Customer's device, using the browser's memory mechanism including the use of cookies.

  • Personal Data is processed on the basis of User's consent when it is necessary for the performance of an Agreement to which the data subject is a party or in order to take steps at the request of the data subject prior to entering into an Agreement.

  • Personal data is collected for the provision of services by the Store. The customers whose data have been collected by the Store shall have the right to access and modify your data and the right to apply in writing for the termination of the processing thereof as well as the right to object

  • By entering into an Electronic Service Agreement, the Customer voluntarily authorizes the Seller to send information regarding contractual and performance information, or to receive commercial information for marketing purposes which require separate consent.

  • The non-Consumer shall be obliged to immediately inform the Seller about any changes in his personal questionnaire otherwise any notice delivered at the last designated address shall be deemed to be duly served.

  • The Seller reserves the right to carry out maintenance work on the IT system of the Store, remove for any reason the entire contents of the Store, cessation of service and discontinue displaying advertisements in the Store.

  • The amendment of the Regulations is made by publishing its new content on the Store website, with prior notice. Information about the amendment of the Regulations is placed within the area of ​​the Store’s website no later than 10 days before the date of its application.

  • All matters not covered by the Regulations are subject to Polish law.

  • The Regulations shall enter into force on the day of its publication on the Store website.

Annexes to the Terms and Conditions of Use (to download)

Information on the right of withdrawal from the Agreement

Template of a form of withdrawal from the Agreement

I accept the Terms and Conditions of Use and Privacy Policy. I agree to receive information on orders according to the Polish Act of 18 July 2002 on providing electronic services.


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